Cancellations, Returns & Refunds Policy

Cancellations

If you wish to cancel or amend your order you must contact our customer care team via our contact form. Unfortunately, because we process all orders quickly to ensure fast delivery, we cannot guarantee that we’ll always be able to cancel or amend your order before it has been dispatched.

Returns

We hope that you are completely happy with your purchase, however, if you change your mind, any unused item, with its seals intact, can be returned within 30 days of purchase, with the original receipt or alternative proof of purchase. 

To initiate a return, please contact us via our contact form or email us at support@global-merchandise-direct.com. Our support team will issue an Return authorization number that must be included on the outside of the package. 

**Please note that all domestic (UK) and international orders will have to be returned to our warehouse in the UK. We recommend that you obtain proof of posting from your local post office upon returning the items.

Lost or damaged parcels

If you have any lost or missing products from your order then please contact our Customer Care team via our contact form.

Lost parcels must be reported within 30 days of the dispatch date. We will not be liable for any loss should you fail to do this.

We take great care to ensure your items reach you in good condition. However, if you are unfortunate to receive a damaged item, you can contact our Customer Care team with details of the damage and we will happily refund or replace it. 

How long will my refund take?

Your refund will be processed once we have received your returned item(s). Please allow 5-7 working days for your refund. We will issue a refund to the payment method used to pay for the order.